06 - 07 September, 2016 - Marina Bay Sands, Singapore

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2015 cx survey

Download Asia’s CX Landscape 2015

The Future of Customer Experience in Asia Unraveled

Asia’s premier Customer Experience Management Summit

In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer. Attend the 4th Annual Customer Experience Management Asia and find your next step in the customer centric journey.










Read a Full Summary of the Event  

Core Themes

Deploying Digital

from CX to DCX to X – how will disruptive technology change the face of customer experience now and in the future? Mobile, wearables, gamification, are you ready?

Serve the social customer

listen, engage, empower; what interactions should you encourage in the public space?


build, delver and measure “one version of the truth” across all your online and offline channels.

Go Beyond Customer Service

and put customer centricity at the heart of your business culture to create a truly “outside in” approach.

Utilising the full force of your data!

turn data into actionable insights that drive business strategy and transformational change across product, process and service.

Segmentation and personalisation to foster brand loyalty

Reach the right audience at the right time with the right message and create an emotional connection to your brand.

Find the ROI

by making the connection between great customer experience and business outcomes. CSAT, NPS, CES and KPIs, what metrics make sense for you?

PLUS lots more content

covering Design Thinking, Business to Business CX adoption, Voice of the Customer, Employee Engagement and Customer Journey Mapping to highlight just a few…


Don't take our word for it! Watch this short video to get an idea of why CX Leaders attend IQPC’s Customer Experience Management Asia Summit

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Learn from those who did & do! Our 2015 Speaker Panel Included:

Top Trends Affecting CEM Over the Next Two Years

The CEM Mobile App we designed for live polling session at the event gave you an opportunity to benchmark with peers in the room. Our benchmark leaders, Neilsen, gave us their insights into the results - real-time.

Not surprisingly, VoC, social media led by personalization and the growth of mobile technology are the top trends you foresee affecting CEM over the next two years. In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer.

Why Attend in 2016?

Discover Inspiring Leadership

With two international renowned Big Ideas speakers and over 75% new speakers from CX Leaders across Asia and beyond this truly is the place to find out what’s cutting-edge within the CX space.

Forge New Connections

With over 350 attendees from local and multi-national blue chip companies our drinks receptions, awards night, focused discussion groups and café zones in the networking hall are the perfect place for you to connect with colleagues old and new.

Tailored Advice Just for You:

There are 10 focused streams, multiple small group or one-to-one sessions plus the all new consultation zones sprinkled throughout the Summit meaning that you can get expert advice on the exact problems you face as part of your conference package.

Celebrate Success!

There's a lot to be proud of and the 2016 CEM Summit Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business, and through to your customers.

Grow Your Business

CEM Summit showcases some the most cutting edge technology and service providers in the CX community. With live demonstrations and interactive exhibits it is THE place to view and select potential tech investments.

Benchmark Success

Online benchmarking sessions, live polling, crowd-sourced Q&A, interactive discussion groups, closed door fire side chats and QR Code facilitated networking all focused on giving our customer a voice at the event. Engage, share and empower yourself at this truly interactive event.

Exceeding Expectations...


Sponsors & Exhibitors

CEM Summit is a great place to network with so many peers and prospects from across industries and locations! -Srikanth Iyengar, Business Process Consultant, Academy of Customer Experience
Great to see so many senior CX professional in one roomJorrit Pranger, Customer Lead Malaysia, PwC Southeast Asia Consulting
An excellent event for getting an understanding of what is happening in the Asian CEM marketChris Brown Director,: Customer Experience Management, Confirmit
CEM Asia was a learning experience and especially sessions by Shep and Deepak were very insightful.Iwan van Osch, VP BD APAC, Teleperformance

60% Cashback for Singaporeans

The Productivity Innovation Credit (PIC) Scheme saves your organization 60% of the registration. Simply complete the 10 minute application and save over $1,000.

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Sponsors & Exhibitors