Defining the future of customer experience management
In Asia’s competitive markets, how do you design and deliver a holistic customer experience to increase loyalty and reduce churn? What is the winning CEM strategy? What tools and practices can be easily and effectively adopted?
Join 150+ CEM leaders from across APAC this October as they address the hottest customer experience topics at Customer Experience Management Asia
in Singapore. Help us to define the future of customer experience management.
Customer Service in the Business World has Changed
How do you create amazing customer experience in Asia?
Infographic - Creating Amazing Customer Experiences in Asia
Creating amazing customer experiences has never been more important in Asia, but why? This infographic examines the differences between customer behaviour in Asia compared to the rest of the world and what companies must do to enhance their customer experience management and drive revenue.
"Excellent event - brining together practitioners from across various countries and on different aspects of customer experience building - right from management strategies, technology support systmens, HR practices, big data usage, etc. Holistic exposure to all aspects." -ALOK KUMAR, Chief Service Delivery Officer, Aircel Ltd.
"Great event to meet leader from diverse business, yet with a single mind-set on improving customer experience" -S A Mohamd Faruk, Consumer Care Leader APAC, Philips Electronic Singapore Pet Ltd
"This is a must to event for al the professionals who have a full time role in improving Customer Experience through Service Quality" -Ritesh Chatterjee, EVP Organisational Excellence & Service Quality, SKS Microfinance
"Good speakers, new insights, and the right balance of talks and networking." -Corentin Roux, VP Bl, Zalora