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The Future of Customer Experience in Asia Unraveled

Asia’s premier Customer Experience Management Summit

In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer.

Attend the 4th Annual Customer Experience Management Asia and find your next step in the customer centric journey.

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Attendees

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Technology
Partners

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2016 Featured Speakers

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WHAT IS ALL THE FUSS ABOUT?

Don't take our word for it! Watch this short video to get an idea of why CX Leaders attend IQPC’s Customer Experience Management Asia Summit

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Top Trends Affecting CEM Over the Next Two Years

The CEM Mobile App we designed for live polling session at the event gave you an opportunity to benchmark with peers in the room. Our benchmark leaders, Neilsen, gave us their insights into the results - real-time.

To cater to the industry’s desire to learn more in these areas, we are proud to present 11 Focused Streams this year.

Digitisation & User Experience Omni-Channel
Voice of the Customer
B2B Customer Experience
Loyalty & Brand Management
Culture & Employee Engagement

Data Analytics & Customer Insights
Social Content & Content Marketing
Measuring CX ROI
Customer Journey Mapping
Regional CX Developments

Exceeding Expectations