Customer Experience Asia 2015

31 August - 04 September, 2015

Marina Bay Sands, Singapore

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    Contact us: +65 6722 9388

The Only Event Focusing On CEM in Asia

Last October 200+ CEM leaders spent 2 days at the Amara Sanctuary at Sentosa with keynote presentations, case studies, stream sessions and roundtable discussions.

Our 2015 Headline Speakers Include:

Shep HykenWorld's No.1 Customer
Service Guru,
New York Times
& Wall Street Journal
Best-Selling Author


2014 highlights

The 2014 CEM Asia Summit experienced an unprecedented growth – unrivaled in scope, breadth and depth, and we believe that our diverse and dynamic group of speakers and panelists provided in-depth insight, as well as, actionable and practical tools that would help your efforts in engaging customers.

What's New for 2015?


LEGO® SERIOUS PLAY® WORKSHOP an innovative, experiential process designed to enhance innovation and customer experience.
"You can learn more about a person in an hour of play than you can from a lifetime of conversation"- Plato

SHEP HYKEN THE WORLD’S FOREMOST AUTHORITY IN CUSTOMER SERVICE & LOYALTY sharing best practices and tips to create amazing customer satisfaction.

THE FIRST EVER CHIEF INFORMATION OFFICER SESSION focused on driving customer experience through technology

BRAND NEW TRACKS FOCUSED on Social Media, Big Data & Analytics, Contact Centre, Customer Journey Mapping, Voice of the Customer, Brand Management, CRM & Loyalty

NEW MOBILE APP allowing you to network and connect before, during and post the event

SINGAPORE ZOO SITE TOUR first-hand experience of creating the best visitor experience journey

ROLLING OUT THE RED CARPET FOR THE CUSTOMER EXPERIENCE SUMMIT “EXCELLENCE AWARDS CEREMONY” Join our evening gala dinner and celebrate your team’s success

REAL-TIME AUDIENCE FEEDBACK & BENCHMARKING TECHNOLOGY

Learn More

THE STATE OF THE CEM INDUSTRY

Customer Experience Management is about more than serving your customers. It’s about knowing your customers so well that you can create and deliver personalised experiences that will want them to remain loyal to you AND become a advocate of your brand – the most valuable form of marketing in your toolbox.

Gaining this depth of knowledge about customers isn't something that just happens. It comes from insight from all customer touch points and channels across your entire organisation. It's about harnessing your customer data from online channels and beyond, and extracting valuable insight from that data with precision. Find out how CEM Asia Summit 2015 can help

Exceeding Expectations...

60% Cashback for Singaporeans

The Productivity Innovation Credit (PIC) Scheme saves your organization 60% of the registration. Simply complete the 10 minute application and save over $1,000.

Apply Now

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