06 - 07 September, 2016 - Marina Bay Sands, Singapore

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2015 Profiling report

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2015 cx survey

Download Asia’s CX Landscape 2015

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The Future of Customer Experience in Asia Unraveled

In what was the largest gathering of its kind in Asia, over 350 Customer Experience Leaders assembled at the Marina Bay Sands in Singapore from 31st Aug – 4th Sep to discuss the latest strategies, trends, challenges and inspirational stories of customer-centricity in the competitive and fast-changing CEM World.







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Highlights from the 3rd Annual CEM Summit Asia 2015

We'll be back in Singapore again next September! Register your place early to be part of our 2016 favourite moments!

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Learn from those who did & do! Our 2015 Speaker Panel Included:

Your Top 5 Challenges Addressed at CEM Asia 2015

We surveyed industry practitioners in Asia and you told us your top challenges:

Keeping up with the Rapidly Changing Consumer Behaviours and Expectations

Impact of Social Media on CEM

Identifying Key CEM Metrics for Measuring Customer Satisfaction

Measuring ROI from CEM Initiatives

Cultivation of Service Mindset and Customer Centric Culture within the Organization

Top Trends Affecting CEM Over the Next Two Years

The CEM Mobile App we designed for live polling session at the event gave you an opportunity to benchmark with peers in the room. Our benchmark leaders, Neilsen, gave us their insights into the results - real-time.

Not surprisingly, VoC, social media led by personalization and the growth of mobile technology are the top trends you foresee affecting CEM over the next two years. In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer.

Exceeding Expectations...

A Special Thank You to our 2015 Sponsors

Sponsors & Exhibitors

CEM Summit is a great place to network with so many peers and prospects from across industries and locations! -Srikanth Iyengar, Business Process Consultant, Academy of Customer Experience
Great to see so many senior CX professional in one roomJorrit Pranger, Customer Lead Malaysia, PwC Southeast Asia Consulting
An excellent event for getting an understanding of what is happening in the Asian CEM marketChris Brown Director,: Customer Experience Management, Confirmit
CEM Asia was a learning experience and especially sessions by Shep and Deepak were very insightful.Iwan van Osch, VP BD APAC, Teleperformance

60% Cashback for Singaporeans

The Productivity Innovation Credit (PIC) Scheme saves your organization 60% of the registration. Simply complete the 10 minute application and save over $1,000.

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Sponsors & Exhibitors