05 - 08 September, 2016 - Marina Bay Sands, Singapore

Contact us: +65 6722 9388

Resource Center

2015 cx survey

Download Asia’s CX Landscape 2015

Resource Center

The Future of Customer Experience in Asia Unraveled

Asia’s premier Customer Experience Management Summit

In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer. Attend the 4th Annual Customer Experience Management Asia and find your next step in the customer centric journey.

+

Attendees

+

Speakers

Focused
Tracks

+

Technology
Partners

:1

Buyer/Vendor
Ratio

Read a Full Summary of the Event  

WHAT IS ALL THE FUSS ABOUT?

Don't take our word for it! Watch this short video to get an idea of why CX Leaders attend IQPC’s Customer Experience Management Asia Summit

Connect with us:

       

Featured Speakers

View All Speakers

Learn from those who did & do! Our 2015 Speaker Panel Included:

Top Trends Affecting CEM Over the Next Two Years

The CEM Mobile App we designed for live polling session at the event gave you an opportunity to benchmark with peers in the room. Our benchmark leaders, Neilsen, gave us their insights into the results - real-time.

Not surprisingly, VoC, social media led by personalization and the growth of mobile technology are the top trends you foresee affecting CEM over the next two years. In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer.

Exceeding Expectations...

A WARM WELCOME TO OUR 2016 SPONSORS AND TECHNOLOGY PARTNERS



CEM Summit is a great place to network with so many peers and prospects from across industries and locations! -Srikanth Iyengar, Business Process Consultant, Academy of Customer Experience
Great to see so many senior CX professional in one roomJorrit Pranger, Customer Lead Malaysia, PwC Southeast Asia Consulting
An excellent event for getting an understanding of what is happening in the Asian CEM marketChris Brown Director,: Customer Experience Management, Confirmit
CEM Asia was a learning experience and especially sessions by Shep and Deepak were very insightful.Iwan van Osch, VP BD APAC, Teleperformance

60% Cashback for Singaporeans

The Productivity Innovation Credit (PIC) Scheme saves your organization 60% of the registration. Simply complete the 10 minute application and save over $1,000.

Join CX Network for free to receive our reports, weekly newsletters and more!